We’re very sorry to hear this.
All our Muddleboxes are sent via a tracked service from Royal Mail. In addition, all glass bottles are individually enclosed in bubble wrap bags for extra protection. As a result, a Muddlebox going missing or getting damaged is a very rare occurence. However, despite trying our utmost to make sure that your Muddlebox arrives safe and sound, once your Muddlebox is shipped we have little control as to what happens with it after that.
Please get in touch and we’ll aim to solve the problem with you as quickly and as efficiently as possible. We kindly ask that in the event of damage, you take pictures of the damage as we may request evidence in order to make a claim against the carrier.