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Need to get in touch? We've put together some Frequently Asked Questions that might help you. If they don't answer your question, then please contact us using the form below.

FAQs

Muddlebox is a home cocktail tasting subscription experience like no other. Unlike other online cocktail subscription services, we give you greater choice and control. In addition, unlike some other cocktail clubs we don’t expect you to have to pay for multiple boxes in advance. Instead, with Muddlebox you only pay per box. This means you don’t have to fork out large amounts of money for multiple boxes in advance.

And here’s why you get greater choice with Muddlebox:

  • First, you decide what type of cocktails you would like to try by telling us your preferences, using our quick and easy preference sliders.
  • Next, you choose how often you want to try each cocktail. You have the choice between weekly, fortnightly and monthly.
  • Finally, you tell us how many people are trying each cocktail. We provide boxes for one to four people. We’ll then send you all the ingredients you need to make one cocktail for your chosen amount of people.

It’s as simple as that so what are you waiting for? Join our cocktail club now.

We provide the ingredients to make one cocktail for your requested number of people. In addition, each box contains a recipe card complete with easy-to-follow instructions on how to make the cocktail. The only thing you’ll need are the optional garnishes, ice, glassware and some basic cocktail making accessories (see here).

Important COVID-19 Update: Ordinarily we would provide the fresh fruit required to make our cocktails however, following recent Government announcements we have decided to temporarily stop providing all fresh fruit in our one-off cocktail boxes. Therefore you will be required to source your own fruit or choose one of our many cocktail boxes that doesn’t require fresh fruit instead. Each product page will outline whether fruit is required to make the cocktail.

With regard to subscription customers, we will only send you a cocktail box containing fresh fruit if there is no alternative cocktail available to suit your preferences.

These measures will reduce the number of times our staff will have to make non-essential trips to our local suppliers to purchase the fruit. In addition, with many of our suppliers enforcing restrictions on the number of items that can be purchased, continuing to supply fruit in all our cocktail boxes is, quite simply, proving to be difficult. We apologise for any inconvenience caused and thank you for your understanding during these unprecedented times.

Yes. We firmly believe that freshly squeezed juice tastes better in a cocktail therefore some, but not all, of our cocktail boxes contain fresh fruit. 

Please note that all fruit is purchased on the day your cocktail box is shipped. The fruit is handpicked for freshness by our team so that you receive the fruit in the best possible condition.

We currently only provide lemons, limes and passion fruits for cocktails which require them. Unfortunately we do not provide fruit to garnish your cocktails as the suggested garnishes are only optional. Furthermore, some of the suggested garnishes are fruit which quite simply would not survive the journey to you.

With any of our subscription products it is very likely that you’ll receive a cocktail box which contains fruit at some point. However, if you’re purchasing a one-off cocktail box, each product page will indicate whether there’s fruit in the box.

Due to their perishable nature it’s important that you enjoy cocktails containing fruit as soon as possible. As a result, boxes containing fruit may not be suitable as gifts unless they are being gifted immediately after receipt. Please note that all our cocktail boxes are not sealed therefore you have the option to remove the fruit and replace it (if you wish), prior to gifting.

We can not be held responsible if the fruit in your cocktail has gone bad because you were not able to accept delivery at the first time of asking, you were not able to attend your local Royal Mail delivery office to collect your box in a timely manner or you quite simply did not gift or consume your cocktail before the fruit went bad. Therefore it is your responsibility to apply your own judgement and common sense as to whether our products will be suitable for you.

Before you take delivery of your first Muddlebox, we recommend you have at the very least basic cocktail making accessories. This includes a shaker, a strainer (sometimes built into the shaker) and a citrus squeezer/juicer. We sell a range of accessories in our shop.

In addition, you’ll also require standard household items such as glassware, spoons and something to measure liquid with such as a measuring jug or cup. Most of the ingredients in our cocktail boxes are provided in the right quantity but things such as fruit juice are only provided in certain size bottles. Furthermore, a small number of our cocktails require the use of a blender.

Not all our Muddleboxes require cocktail making accessories. In fact, some of our Muddleboxes require no accessories whatsoever.

Each recipe card within a Muddlebox details the required accessories and if you’re purchasing a one-off cocktail box, each product page will list the equipment needed to make the cocktail.

In terms of our subscription products, a one person Muddlebox costs £9.00, a two person Muddlebox costs £14.00 (£7.00 per drink), a three person Muddlebox costs £18.00 (£6.00 per drink) and a four person Muddlebox costs £21.00 (£5.25 per drink).

So, the larger the Muddlebox you purchase, the better value it becomes.

One-off Muddlebox purchases vary from cocktail to cocktail.

All prices are inclusive of standard delivery and VAT.

We use Royal Mail therefore we can deliver to all addresses in the United Kingdom, including Northern Ireland. We do not deliver to addresses outside the United Kingdom.

COVID-19 Update: We’re currently experiencing high demand however, orders are currently leaving our premises in line with our despatch times outlined below. However, due to temporary reduced opening hours at our local Royal Mail drop off point, Royal Mail have brought forward their last collection time. As a result, we are not able to make this collection time and Royal Mail will collect your order from our local drop off point the next working day instead, adding an extra day to all postage times provided below. In addition, Royal Mail are facing delays in certain parts of the country. These delays are completely outside of our control and are a result of the exceptional circumstances we all find ourselves in. We therefore politely ask that you remain patient and allow 5 working days from receiving your shipping confirmation email to pass before contacting us.

Please note that the term “working day” means Monday to Friday (except bank holidays). In addition, the Royal Mail guideline delivery times given below start from the date of despatch, not the date your order was placed. A shipping confirmation email will be sent to the email address you provided when your item has been despatched. If you haven’t received it, please check your junk folder before contacting us.

Orders placed on a working day before 9am are usually despatched that very day however, this is not guaranteed. As a result, orders not despatched the same day and orders received after 9am will be despatched the following working day.

All our prices include free standard delivery. Standard delivery is by Royal Mail 48. Royal Mail will aim to deliver your order in 2 working days, with the minority in 3 working days. This timeframe is a guideline only and is not guaranteed.

Need your item quicker? Upgrade to faster delivery at checkout and your item will be sent using Royal Mail 24. Royal Mail will aim to deliver these orders the next working day, with the minority in 2 working days. This timeframe is a guideline only and is not guaranteed.

Remember, your postie will most likely deliver your parcel separate from your normal mail therefore please allow until the end of your expected delivery day for your parcel to arrive.

Please note that delivery make take longer during busy periods such as in the lead up to Christmas.

Probably not. Our Muddleboxes are too big to fit a standard sized letterbox.

If you’re not going to be at home very often we highly recommend that your delivery address is somewhere an adult will be present to accept delivery (e.g. a place of work, a trustworthy neighbour etc). This is very important as your Muddlebox may contain fresh fruit.

Alternatively, some customers provide us with short delivery instructions using the “order notes (optional)” box at the checkout, in order to request their parcel to be left in a safe place or with a preferred neighbour. We can add your delivery note to the address label but please note that there is no guarantee that Royal Mail will follow the instruction. Please also note that if you provide a delivery instruction, you do so at your own risk.

Subscription payments are taken automatically using the card details you provide when you subscribe. All payments are taken in line with your subscription frequency choice as follows:

  • Weekly subscribers – the same day each week. For example, if you sign up on a Tuesday your card will be debited every Tuesday.
  • Fortnightly subscribers – the same day every other week. For example, if you sign up on a Saturday your card will be debited every other Saturday.
  • Monthly subscribers – the same date each month. For example, if you sign up on the 24th of a month your card will be debited on the 24th of each subsequent month.

Your next payment date can be found within the My Account area.

Once your payment has been made we’ll send you your Muddlebox as per our delivery timeframes.

 

 

Whether you’re new to cocktail making or consider yourself a seasoned expert, we want Muddlebox to appeal to everyone with an interest in making and tasting cocktails at home. Therefore, we’ve assigned each cocktail a difficulty rating so you can decide if you have the skill level required to make the cocktail. Here’s a lowdown on what to expect from each difficulty rating:

1 star – simply involves pouring, shaking, stirring or blending ingredients together;

2 star – will take longer to prepare than 1 star drinks and may involve layering (and a steady hand);

3 star – the hardest drinks to make. Typically take a bit longer to make or the layering is trickier. Don’t be surprised if the finished cocktail doesn’t look exactly like it should.

Of course. We have various options available to you (see below).

If you want a cocktail box to be sent directly to your recipient, there’s an optional checkbox available when you’re entering your billing address which when selected, allows you to enter a different name and address for shipping purposes. We kindly ask, if possible, that you tell the recipient to keep an eye out for their delivery or that you check if they received their delivery shortly after the expected delivery date.

Please note that if the shipping address differs from the billing address, we will include an order form in the cocktail box. This will include your name, address and information on the product purchased. No prices are displayed on the order form.

Gift Options

1. Want to purchase a cocktail box subscription as a gift and you have a set number of boxes you want sent? Then check out our cocktail gift subscriptions. Each subscription comes with an optional gift message service which can be added to the first delivery. Please note that a faster delivery upgrade will be applied to the first box only and all subsequent boxes will be sent using our standard delivery method. These subscriptions automatically end once the final box has been sent.

2. Don’t want to pay for all the cocktail boxes up front? We’ve got you covered. Simply start a regular subscription and we’ll take payment before shipping each box. Remember, a regular subscription remains active until you cancel it. There’s no minimum contract so simply cancel the subscription whenever it suits you.

3. In addition, you can purchase any one-off cocktail box from our shop, whether it’s a single cocktail box suitable for 1 – 4 people or a multiple cocktail box. All our cocktail boxes come with an optional gift message service and in the case of the multiple cocktail boxes, gift wrapping is available.

We’re sorry you wish to cancel your subscription but we do understand and want to make it as easy as possible for you to cancel. As there is no minimum term you’re free to cancel your subscription whenever you want. To cancel simply go to My Account > Subscriptions > View > Cancel.

Please note that you must cancel your subscription before your next payment is due. Further information on when your next payment is due can be found here.

Please be aware that cancelling your subscription is not the same as cancelling an order. If a payment has already gone through, cancelling your subscription only stops future payments from being processed and we will send the completed order as normal. If you wish to cancel an order, please contact us as soon as possible as we may be able to cancel it and refund you before your order is shipped. If an order is shipped, it will be your responsibility to return the box if you wish to be refunded.

Hopefully this won’t happen but as Muddlebox is a cocktail tasting experience, you may not enjoy all the cocktails.

When you subscribe we recommend you complete our preference sliders so that we can tailor your experience to suit you. However, please note that there’s no guarantee you’ll like all our cocktails but by telling us your preferences we can reduce the risk of this happening.

Unfortunately, we are unable to offer a refund or replacement if you don’t like the cocktail. However, please tell us if you don’t like the cocktail and we’ll make sure that you don’t receive it, or similar cocktails, again.

We’re very sorry to hear this.

All our Muddleboxes are sent via a tracked service from Royal Mail. In addition, all glass bottles are individually enclosed in bubble wrap bags for extra protection. As a result, a Muddlebox going missing or getting damaged is a very rare occurence. However, despite trying our utmost to make sure that your Muddlebox arrives safe and sound, once your Muddlebox is shipped we have little control as to what happens with it after that.

Please get in touch and we’ll aim to solve the problem with you as quickly and as efficiently as possible. We kindly ask that in the event of damage, you take pictures of the damage as we may request evidence in order to make a claim against the carrier.

In order to individually tailor your subscription, we encourage you to complete our quick and easy preference sliders. Once you tell us what type of cocktails you prefer, we’ll try our best to only send you cocktails we think you’ll like. However, please note that there’s still no guarantee you’ll like every cocktail we send but hopefully by telling us your preferences we will reduce the risk of this happening. In addition, if you have any special dietary requirements or allergies, please tell us using the “order notes (optional)” box at the checkout.

Don’t worry if you haven’t completed the preference sliders. It’s completely optional. Some subscribers choose not to complete it in order to have access to our full range of cocktails. However, by telling us your preferences you will be reducing the range of our cocktails available to you but don’t worry, we should still have plenty of suitable cocktails for you to try.

We’ll start your subscription with the cocktails which best match all your preferences. Once you’ve received these, we’ll then move to cocktails which match some of your preferences. Finally, we’ll start sending cocktails which contain the base spirits you like regardless of other preferences.

You can complete the preference sliders whenever you want, as often as you want. We’ll always disregard any previous version and use the last version as the basis for deciding which cocktails to send.

Please note that if you’re completing the preference sliders after you’ve subscribed, please make sure you are logged in to our site otherwise we may not be able to match your preferences to your account. If you are not logged in we will only be able to see the IP address of the device which was used to complete the form. As a result, this could be different to the IP address associated to your original order.

If you’ve purchased a subscription as a gift and you are not able to complete the preference sliders on behalf of your recipient, the recipient will either have to: a) create an account with us and then complete the preference sliders or; b) complete the preference sliders and then contact us to tell us who they are and that they just told us their preferences. Unfortunately without doing either of the above we will just receive some preferences and an IP address and it will be impossible to know who just completed the form.

We strongly advise that you contact us and provide details of your allergy before purchase. This will give us the opportunity to discuss whether our products will be suitable for you. Failing this please notify us of any allergies or dietary requirements using the “Order Notes (Optional)” box at the checkout.

Please note that we re-bottle alcohol. The equipment used is washed thoroughly before changing product however, the same equipment is used for re-bottling all types of spirits and liqueurs.

In terms of nut allergies, we use Beefeater London Dry Gin (almonds) for all our gin based cocktails. In addition, we also use Frangelico (Hazelnuts), Disaronno Amaretto (almonds) and Southern Comfort (tree nuts) in some of our Muddleboxes.

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